“Better to be too polite than not careful enough!” – Lanna Camilina Focus on the client. Build and constantly maintain a customer-oriented culture in your company. To do this, put the interests of your customers in the first place! Personalize your customer service. Adhere to an individual approach in customer service – this will help…
On February 22, the winners of the national Russian Hospitality Awards were announced. Aneta Korobkina this year acted as chairman of the jury! With all our hearts we congratulate the winners of the award and wish all the participants a first-class and outstanding service, loyal guests and be leaders in the hospitality industry! The award…
On February 20, 2020, the third annual international Hospitable Business conference was held at the Hyatt Regency Petrovskiy Park Hotel. For whom? → For all representatives of the hospitality industry: owners and managers of hotels, top management, employees of various departments → Companies of the HoReCa segment → Hotel and business media What does it…
On May 7, 2020, the Customer Experience Excellence Summit will be held in Zegreb, in which Aneta will act as the chair What awaits you at the summit: • Speakers who strive to create exceptional customer experience; they work and develop CX strategies for leading global brands. • You will spend the day with one…
On February 8, the final stage of the Young Hospitality Leaders Competition for high school students was organized by the Interstudy with the support of the Swiss Education Group. In total, about 50 senior school students from Yekaterinburg took part in the competition! In stage 1 of the Competition, the guys wrote an essay on…
In the new episode of the “Service Hero” column, Aneta interviewed Anton Noshchenko, the concierge of the StandArt design hotel. Together with the service hero, Aneta discussed the intricacies of working as a concierge, and also found out what inspires Anton to provide guests with first-class service. The video is available at:
In March 2020, Aneta Korobkina will undergo training in emotional intelligence at Yale Center for Emotional Intelligence at Yale University, USA. Aneta will undergo MSCEIT certification under the leadership of leading expert on emotional intelligence, Dr. David Caruso.
Companies that provide top-level customer service are earning a very good reputation, in our case 9.3 on Booking, and are attracting many new customers via word of mouth. The leader’s personal attention to customers is very important. As a result, they will feel significant and heard. A quality customer service always involves a quick response…
We are glad to present you a new review of the book by Aneta Korobkina from the expert of service strategies and the service guru – John Tschohl: “Aneta’s new book is a real discovery for everyone in the Russian market. The book covers all the components necessary to become a service leader. Share this…
What could be easier than being inspired by watching a video? This is exactly what we do when viewing the new issue of the “Service Hero” column of the “Service Leadership Strength” program. This time we welcome Anastasia Rashchina, reception manager at InterContinental Hotel Moscow Tverskaya. We talked with Anastasia, is it easy to be…
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