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(Русский) СХ во время пандемии Covid-19 – Эмпатия
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ANETA KOROBKINA PASSED CERTIFICATION BY EMOTIONAL INTELLIGENCE
In March 2020, Aneta Korobkina received the MSCEIT Certificate in Emotional Intelligence, attending the Yale Center for Emotional Intelligence, Yale University, USA. This certification allows Aneta to conduct professional trainings in the field of developing emotional intelligence. According to the scientific concept developed by J. Meyer, P. Salovei and D. Caruso, who also developed this…
Reviews on the book by Aneta Korobkina “Awesome! The rules of the wow service, as the world leaders did ”
After the presentation of the book, which took place on February 25 at the InterContinental Hotel Moscow Tverskaya, the book appeared on sale in the Ozon online store and is already breaking sales records, having won the title of best seller. In the meantime, we continue to receive reviews of the book and are happy…
Presentation of the book by Aneta Korobkina “Awesome! The rules of the wow service, as the world leaders did ”
February 25 was the presentation of Aneta Korobkina’s book “Awesome! Wow-service rules, as world leaders did” Professionals and leaders of first-class service gathered to congratulate Aneta on the release of her first book. The book is already available for sale, and you can purchase it in the Labyrinth, Book24 online stores, in Chita-gorod and the…
New episodes of Service Leader and Service Hero on YouTube
“Better to be too polite than not careful enough!” – Lanna Camilina Focus on the client. Build and constantly maintain a customer-oriented culture in your company. To do this, put the interests of your customers in the first place! Personalize your customer service. Adhere to an individual approach in customer service – this will help…
Awarding ceremony of the best hotels of Russia Russian Hospitality Awards
On February 22, the winners of the national Russian Hospitality Awards were announced. Aneta Korobkina this year acted as chairman of the jury! With all our hearts we congratulate the winners of the award and wish all the participants a first-class and outstanding service, loyal guests and be leaders in the hospitality industry! The award…
Aneta Korobkina took part in the Hospitable Business conference
On February 20, 2020, the third annual international Hospitable Business conference was held at the Hyatt Regency Petrovskiy Park Hotel. For whom? → For all representatives of the hospitality industry: owners and managers of hotels, top management, employees of various departments → Companies of the HoReCa segment → Hotel and business media What does it…
Aneta Korobkina will be the Chairwoman of the CX Excellence Summit in Zagreb, Croatia on May 7, 2020
On May 7, 2020, the Customer Experience Excellence Summit will be held in Zegreb, in which Aneta will act as the chair What awaits you at the summit: • Speakers who strive to create exceptional customer experience; they work and develop CX strategies for leading global brands. • You will spend the day with one…
Aneta Korobkina performed at the Young Hospitality Leaders Competition for High School Students, organized by Interstudy with the support of the Swiss Education Group.
On February 8, the final stage of the Young Hospitality Leaders Competition for high school students was organized by the Interstudy with the support of the Swiss Education Group. In total, about 50 senior school students from Yekaterinburg took part in the competition! In stage 1 of the Competition, the guys wrote an essay on…
The new “Service Hero” – we are watching the next episode of the “Power of Service Leadership” program on Aneta Korobkina’s YouTube channel
In the new episode of the “Service Hero” column, Aneta interviewed Anton Noshchenko, the concierge of the StandArt design hotel. Together with the service hero, Aneta discussed the intricacies of working as a concierge, and also found out what inspires Anton to provide guests with first-class service. The video is available at: