“Better to be too polite than not careful enough!”
– Lanna Camilina
Focus on the client. Build and constantly maintain a customer-oriented culture in your company. To do this, put the interests of your customers in the first place!
Personalize your customer service.
Adhere to an individual approach in customer service – this will help you improve your impression and attitude with them.
As part of the Power of Service Leadership cycle, Aneta Korobkina Interviewed Lanna Kamilina, the creator of beauty service Lanna Kamilina, and her service hero, Marina Shpileva.
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