I attended Performance Management and Competency Based Interviewing Skills training by Aneta Korobkina. It was the most useful training I had had so far, and nowadays I still use printed materials from the training as a handbook when hiring new staff. Aneta is great trainer who handles the group and brings the information across with excellent accuracy, focusing on cooperation and respect throughout the group. The provided information is of a great use and the way Aneta delivers it truly inspires to use the gained knowledge. I do recommend Aneta’s training program to all HODs in hospitality business (as well as other business areas)
On behalf of the Cosmos Hotel, I would like to extend our thanks for the training sessions held in September 2016. The goals we had set for you and ourselves were fully accomplished. A high level of professionalism, creativity, readiness to share one’s knowledge and skills, sympathy and a talent to connect with anyone are the qualities that distinguish your company. You are a true leader!
Front Office staff is also very grateful to you for your work. The incredible uplift after completing the training sessions inspired us to work better. We had always realized the level of responsibility we had as service personnel, but with the help of new insights we became even more enthusiastic in our care for guests and are willing to provide better service.
General Manager, Cosmos Hotel
Aneta is the best hospitality trainer I have dealt with. I would definitely work with Aneta on new projects. I highly recommend her services to hotels. Aneta, many thanks from the Netizen team!
“Right before the opening of our hotel/hostel, Aneta had conducted wonderful training on service standards. She also helped to build a strong team. Our front desk employees and room attendants found answers to their questions. Even our Chief Accountant joined the training! We felt like a real team and opened our first hotel/hostel with confidence. Today we often come back to Aneta’s recommendations. They really help us in our daily operations!”
Business and project development, hospitality professional
Aneta took a balanced approach to our problem. After her training sessions, we saw visible results, namely a higher level of employee motivation. Aneta helped us improve the team microclimate and increase awareness of high-quality service among FO and other service departments. Given that our hotel complex (289 rooms + 15 cottages + SPA complex + fitness facility) was launched in an urgent mode, we hadn’t had time to properly select and train service employees.
Even though we had good customer reviews (9/10) and provided a good compensation level for line employees, soon it became clear that the team was not working as one. At first sight, small and unimportant problems led to intra- and interdepartmental conflicts resulting in poor quality of work. Besides, employees did not have a clear understanding of their roles in creating a holistic quality product. Aneta carefully studied our problems, conducted tests and developed a training program suited to our schedules and work regimes (rotating scheme). She developed a system of homework assignments for the times when employees were not present on-site.
As a result, Aneta helped us (top managers) learn more about capabilities and potential of our employees, as we had not been able to see some things caught in routine operations. Aneta identified the most productive ways of work for each department. Our employees became one team. In addition, informal leaders started to emerge within the team. They shared their knowledge with colleagues even in their free time. That was a great start for the whole team for working towards the common idea and goals. This had a positive effect on all processes.
Hotel Management Company/ Co-founder of HBG Group
I first saw Aneta at a hotel summit. Back then she pleasantly surprised me with her exceptional knowledge of all hotel processes. It is great that she understands how the hotel operates. Presenting and reaching out to the audience is not an easy task. There are so many superficial training activities out there. After the 2-day training, we were not tired at all. There was an inspiration and drive to contribute to hotel’s development. Aneta managed to connect with 20 people quickly and to create a comfortable training atmosphere. Nowadays such training is necessary since hotels’ future heavily depends on the level of employee professionalism.
Head of Service, HELIOPARK Hotels & Resorts
Aneta’s materials are very professional and interesting for the audience. Everything is executed at the highest level, including event details, approach, and organization. Feedback and follow-up are organized very well. Aneta is a really interesting speaker. It is easy to follow her training sessions. Undoubtedly, with her help, your company will be successful and will stand out on the market.
General Manager, HELIOPARK Suzdal
Aneta is a rare professional. In my opinion, she is the best hospitality trainer. I think that the success of training programs is due to her excellent subject knowledge, result orientation, engagement, and hospitality attitude.
Deputy Quality Director, Best Western Vega Hotel & Convention Center