What could be easier than being inspired by watching a video? This is exactly what we do when viewing the new issue of the “Service Hero” column of the “Service Leadership Strength” program.

This time we welcome Anastasia Rashchina, reception manager at InterContinental Hotel Moscow Tverskaya. We talked with Anastasia, is it easy to be a hero of the service, how to achieve this, and we also remembered several examples of first-class service together.

 

The video is available at:

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Author: Aneta

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