In June 2019, Aneta Korobkina took part in a series of seminars on certification under the customer service program in Minnesota, USA. Within 5 days, Aneta was trained under the service program of John Tschohl – a recognized world leader in service strategies. Thanks to a difficult but inspiring process, training in service strategies from…
Why do people need knowledge about the brain? In the work with customer focus, we can say that the more work on understanding why people do what they do, how they make decisions, their habits, emotions, how people learn and what they use from the knowledge they have, the better it is to understand yourself…
We can take the ideal example of continuous improvement of service from our client – Ameria Bank in Armenia. Aneta has already conducted two training sessions with the team, during which she prepared a management team on how to be involving mentors, motivating to provide excellent service. She also conducted a training session for all…
Since June 2019, Aneta Korobkina has joined the HUBSpeakers expert team. HUBSpeakers is an international bureau of speakers performing a highly professional selection of speakers. CV of Aneta Korobkina can be found here. Why you should invite Aneta as a speaker at your event: • 12 years experience in 7 countries of the world; •…
In May 2019, Aneta Korobkina took part in the real estate investment forum, which was held in Moscow. The purpose of attending the event was to understand how the real estate industry interacts with customer service and customer service, as well as what service strategies can be used in this area. The event was attended…
Before the opening of the 2019 golf season, Aneta Korobkina conducted training for the club staff who are responsible for direct communication. Given the level of customers who visit the club, they expect the service at the highest level. Therefore, the coach and staff faced a difficult task to improve their skills and competencies. Under…
Building a bank’s trusting relationship with its customers is the basis of many years of mutually beneficial cooperation. That is why Alfa-Bank, with the help of Aneta Korobkina, has developed a special booklet on service culture and providing excellent service. The brochure is available in the bank’s electronic library for those wishing to develop a…
In April 2019, Aneta Korobkina conducted a two-day training for the team at the private bakery “Hleb Nasushny”. The employees faced a difficult task: to define the mission, vision and value of the company again. Over the past few years, a private bakery has become a network, so with the growth of the company, employees…
As a graduate and successful business lady, Aneta Korobkina is an integral part of the events of the Swiss Education Group in Russia. At these events, Aneta talks about her passion – providing excellent service, leadership, and also gives the right direction to students and young talents, which career path to choose, how to build…
As a mentor, Aneta will accompany the work of children in groups for 8 months, develop their leadership skills and work with them on their projects Each role helps us grow, recognize ourselves better, our qualities and find new talents. KIDS DEVELOP is a children’s camp business club for children and adolescents aged 7…
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