Service Quality Problems

Themes of trainings and seminars:

Based on years of experience, I have identified a list of problems that all service companies face at some point:

  • a low level of service and employee training
  • ineffective solutions and poor control
  • low employee engagement and team conflicts
  • unsatisfied guests

As a result, businesses lose profits and face reputation problems.


My Solutions


Increasing awareness of service quality and importance


Employee motivation and implementation of new skills in daily operations


Increasing the management level by developing strong leaders


Increasing personal and team productivity


Improving the team microclimate, orientation on common goals


Developing individual programs based on your goals and desired results

Main Areas of Expertise


John Maxwell Leadership Program

As a John Maxwell Certified Coach, I conduct the following programs:

  • Golden Rules of Leadership?
  • 15 Invaluable Laws of Growth
  • Everyone Communicates, Few Connect
  • Leadership Gold?

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Service Excellence

As a certified hospitality trainer with 12 years of operational experience, I have designed the following original programs for boosting service culture:

  •  The art and philosophy of service
  • Service excellence through leadership
  • 5 levels of service and service skills development

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Communication and team development with Belbin Team Roles

As an accredited Belbin Team Roles Trainer, I have created the following educational team building programs:

  • Understanding and working with team roles
  • Increasing team productivity
  • Educational team building

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Why You Should Contact Me?

15 years of experience in the hotel and restaurant business
Individual approach to every client
International background and knowledge of modern trends

Does your business require assistance?

If you wish to receive more information about my training programs, seminars, and public speaking activities, please contact me at +7 965 139 4676 or fill in the form. I will get in touch with you shortly.
By the way, after filling in the form, we can arrange a free presentation of my programs during a business lunch.