Aneta Korobkina conducted training for the Sberbank Russia team

In January 2020, the team of Sberbank of Russia invited Aneta as a trainer for training customer service. For three days, Sberbank employees under the leadership of Aneta improved their skills in providing first-class service.

On one of the training days, the team asked Aneta an interesting question: do they constantly increase client expectations if one employee provided wow service, was involved, had a positive attitude, and the second did the job, but not with such enthusiasm?

Aneta believes that yes, in this way the client’s expectations increase from time to time, but in order to say: “We are No.1 customer service organization”, all employees should provide the service with a positive attitude, and most importantly, with love and from the heart.

Aneta Korobkina’s team wishes the Sberbank of Russia team to always anticipate customer expectations and be No. 1 in customer service.