Русский
At the moment when one of your employees tells the client: “This is not my responsibility,” all the positive impression of your company will instantly disappear.
And, most likely, in the same instant you will lose the client forever! To prevent this, hire people who love people, hire those who are willing to help; train staff and give the authority to act!
Under the heading “Service Hero” we will get to know wonderful employees who are not afraid to take responsibility and do everything possible to create an exceptional experience for the client. We are glad to present you the first episode release. The service hero of the program was Dmitry Babasev, metrodotel of the Radisson Collection Hotel Moscow.
You can watch the issue at the link: