Русский
In a company with excellent service, everything is done in such a way that at each “touch point” the client receives positive emotions and positive impressions.
Motivate your team to achieve superior customer service.
And nothing better motivates a team than a leader who bears responsibility for it, is responsible for the outcome of the team even in case of failure. He, among other things, puts the overall result higher than personal, as well as in team sport.
In this issue of the Service Leader, Aneta introduces us to Martin Zarybnitsky, general manager of the Intercontinental Hotel Moscow Tverskaya.
The video is available at: