A step-by-step guide to improving service in the company. The book touches all directions, changing business from the inside out. From the mission and values of the company to the culture of employees and the mood in communicating with customers – now you will definitely achieve an impression of five stars! The first expert reviews are already available:

“I recommend reading the book that Aneta has written to owners, managers and employees. The main reason – Aneta considers the issue of customer service at all levels of the company: strategy, operations and culture. In my opinion, only with such a systematic approach is it
possible to change and improve the level of both external and internal customer service. I am very glad that a book has appeared in which it is stated what is
important and needs to be done at all levels of management and execution in the company. Thank you for this book, it will strengthen the library of our
company and will be a great gift for customers. ”

Alexander Stoma

Founder and Managing Partner

Cotraco group

You can order the book at the link:

https://eksmo.ru/book/zolotaya-moneta-printsipy-postroeniya-kultury-servisa-dlya-vysokoy-pribyli-

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