Focus is one of the main skills of efficiency I asked myself many times how I can do 2 times more work in my plane, read more pages, put on sending a lot more letters than usual on the ground. Sometimes, even tired, when returning from a business trip, I stay more focused on the…
Focus is one of the main skills of efficiency I asked myself many times how I can do 2 times more work in my plane, read more pages, put on sending a lot more letters than usual on the ground. Sometimes, even tired, when returning from a business trip, I stay more focused on the…
Focus is one of the main skills of efficiency I asked myself many times how I can do 2 times more work in my plane, read more pages, put on sending a lot more letters than usual on the ground. Sometimes, even tired, when returning from a business trip, I stay more focused on the…
Focus is one of the main skills of efficiency I asked myself many times how I can do 2 times more work in my plane, read more pages, put on sending a lot more letters than usual on the ground. Sometimes, even tired, when returning from a business trip, I stay more focused on the…
Focus is one of the main skills of efficiency I asked myself many times how I can do 2 times more work in my plane, read more pages, put on sending a lot more letters than usual on the ground. Sometimes, even tired, when returning from a business trip, I stay more focused on the…
From August 2019, at the beginning of each month, the KA WORLD team will send KA WORLD UP TO DATE news to its subscribers and customers! You can receive the letter in Russian or in English! From a monthly letter you will learn about the latest trends in providing excellent service, news from the world…
Мы не рождаемся добрыми: мы становимся такими Почему такие простые слова, как «спасибо», «пожалуйста», «извините», «с удовольствием», делают нас добрее и счастливее? Мы живем в Эру Неблагодарности, когда большинство думает, что им постоянно кто-то что-то должен: государство, работодатель, родители, учителя… И, пребывая в этом хроническом состоянии неблагодарности, мы забываем основные принципы человеческого бытия: оставаться добрыми…
In June 2019, Aneta Korobkina took part in a series of seminars on certification under the customer service program in Minnesota, USA. Within 5 days, Aneta was trained under the service program of John Tschohl – a recognized world leader in service strategies. Thanks to a difficult but inspiring process, training in service strategies from…
Why do people need knowledge about the brain? In the work with customer focus, we can say that the more work on understanding why people do what they do, how they make decisions, their habits, emotions, how people learn and what they use from the knowledge they have, the better it is to understand yourself…
We can take the ideal example of continuous improvement of service from our client – Ameria Bank in Armenia. Aneta has already conducted two training sessions with the team, during which she prepared a management team on how to be involving mentors, motivating to provide excellent service. She also conducted a training session for all…
Русский