Here are only the ones that were initially in Russian
On behalf of the Cosmos Hotel, I would like to extend our thanks for the training sessions held in September 2016. The goals we had set for you and ourselves were fully accomplished. A high level of professionalism, creativity, readiness to share one’s knowledge and skills, sympathy and a talent to connect with anyone are the qualities that distinguish your company. You are a true leader!
Front Office staff are also very grateful to you for your work. The incredible uplift after completing the training sessions inspired us to work better. We had always realized the level of responsibility we had as service personnel, but with the help of new insights we became even more enthusiastic in our care for guests and are willing to provide better service.
General Manager, Cosmos Hotel