In March 2020, Aneta Korobkina will undergo training in emotional intelligence at Yale Center for Emotional Intelligence at Yale University, USA. Aneta will undergo MSCEIT certification under the leadership of leading expert on emotional intelligence, Dr. David Caruso.
Companies that provide top-level customer service are earning a very good reputation, in our case 9.3 on Booking, and are attracting many new customers via word of mouth. The leader’s personal attention to customers is very important. As a result, they will feel significant and heard. A quality customer service always involves a quick response…
We are glad to present you a new review of the book by Aneta Korobkina from the expert of service strategies and the service guru – John Tschohl: “Aneta’s new book is a real discovery for everyone in the Russian market. The book covers all the components necessary to become a service leader. Share this…
What could be easier than being inspired by watching a video? This is exactly what we do when viewing the new issue of the “Service Hero” column of the “Service Leadership Strength” program. This time we welcome Anastasia Rashchina, reception manager at InterContinental Hotel Moscow Tverskaya. We talked with Anastasia, is it easy to be…
Dina Sinelnikova is a coach and art therapist, a member of the German Association of Psychotherapists and Psychologists Verband Freier Psychotherapeuten, Heilpraktiker für Psychotherapie und Psychologischer Berater, co-founder of the BomondPro-Online School of Art Therapy Practices for a Happy Life and Business, an art critic and curator. This book is the key to not becoming…
A step-by-step guide to improving service in the company. The book touches all directions, changing business from the inside out. From the mission and values of the company to the culture of employees and the mood in communicating with customers – now you will definitely achieve an impression of five stars! The first expert reviews…
In a company with excellent service, everything is done in such a way that at each “touch point” the client receives positive emotions and positive impressions. Motivate your team to achieve superior customer service. And nothing better motivates a team than a leader who bears responsibility for it, is responsible for the outcome of…
In January 2020, the team of Sberbank of Russia invited Aneta as a trainer for training customer service. For three days, Sberbank employees under the leadership of Aneta improved their skills in providing first-class service. On one of the training days, the team asked Aneta an interesting question: do they constantly increase client expectations if…
At the moment when one of your employees tells the client: “This is not my responsibility,” all the positive impression of your company will instantly disappear. And, most likely, in the same instant you will lose the client forever! To prevent this, hire people who love people, hire those who are willing to help; train…
The best family hotel in Russia, Porto Mare, in January 2020, invited Aneta as a trainer in teaching service leadership in the VUCA world. This is a new training program developed by Aneta, which is aimed at developing and improving the quality of services and services. As part of a two-day training program, the team…
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